Here at the Haymarket Hub Hotel, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with the government’s guidance with respect to COVID-19, to ensure that you have a safe and enjoyable stay at our Hotel. These changes include the introduction of social distancing measures in hotels, the provision of hand sanitiser plus safety screens, and limiting lift usage. We’re also continuing to deliver the highest standards of cleanliness across all of our hotels and introducing increased frequency of cleaning for high touch areas. We’re committed to ensuring every area of our hotels is cleaned to the highest standards and that’s why we work with external Health & Safety consultants Saeker. To give you peace of mind when you stay with us we’ve also introduced additional measures such as more frequent cleaning of communal areas, adding a safety seal to rooms post-cleaning and allowing 72 hours between each room use. To find out more about Saeker you can visit saeker.co.uk
We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.
Here are some of the changes we have made
Cashless service – Contactless & credit card payments are only accepted to reduce unnecessary contact
Housekeeping – To ensure the safety of our guests and staff is prioritised we have decided as many of our competitors have also, to not serve our guest’s apartments on a daily basis which is traditionally offered but at the end of their stay. If you require any items such as fresh towels or linen then we are more than happy to provide these when required. We do understand that this is not ideal but the changes we have made are only in place to ensure the safety of our guests and staff and our traditional service will be reinstated when safe to do so.
Be greeted by our ambassadors through a safety screen at the front desk, this is for extra protection for our guests and team.
Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected.
Lift usage will be limited to 1 person or household at a time
Room seals will indicate your room has been cleaned and no-one has entered since being cleaned.
Our breakfast service will consist of prepacked boxes consisting of a continental style breakfast
Snacks, drinks, and takeaway hot coffee will still be available to purchase on a cashless basis. Our Contactless limit is 45GBP.
You can order through Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery. Remember to keep an eye on your app so you know when it has arrived.
Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards.
We understand that in these uncertain times our guests require further flexibility. We understand that in these uncertain times our guests may need to change their travel plans at short notice. To ensure you have this flexibility we recommend booking direct and selecting our flexible rate.
If you have any questions then please do contact us
Given the high volume of inquiries, it may take longer than usual for our teams to respond.
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