Terms & Conditions

All of our offers are subject to conditions and availability

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £25 per apartment and is to cover any extras or incidents that may occur whilst you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank and will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank the pre-authorisation may take up to 9-10 working days to be released.

Best Rate Guarantee

If you find your room online at a lower price within 24 hours of making a booking with the same booking conditions, we will match it. Just contact us within 24 hours of making your booking with details of the website.

We will match it under the following conditions:

You have an existing reservation made via our own website
You are still within the cancellation period of your booking
The lower price is still available when we check and bookable online
The lower price is for the same room that you have booked with our website
The same check-in and check-out dates
Same room type
Same booking conditions (breakfast included, non-refundable, etc..)

No Best Guarantee if you book our hotel room through:

Group rates, corporate rates, wholesale rates, associate rates, or rates that are part of a travel package do not qualify.
Rates that are part of a travel agent’s package or promotions do not apply (including booking basic via booking.com).

On the Day Rate

Book on the same day as arrival and save 10%. This rate is non-amendable, non-cancellable, and non-refundable. Please note that this rate is only bookable online.

Guarantee Policy
This rate requires full payment of the total cost of your reservation at the time of booking. This payment is non-refundable. In case of a no show, the total cost of the reservation will be retained as a cancellation fee.

Cancellation Policy
Reservations are non-amendable, non-cancellable and non-refundable

Best Available Rate

Our Best Available Rate gives you the flexibility to amend or cancel your booking within our flexible cancellation policy period.

Guarantee Policy
Our best available rate requires credit card details in order to guarantee the reservation. In case of a no show, the total amount of the first room night will be charged.

Cancellation Policy
Reservations must be amended or cancelled by 16:00 pm on the day prior to arrival to avoid a 100% charge of the first night’s accommodation.

Advanced Purchase Rate

Our Advanced Purchase Rate provides 10% off our Best Available Rate. This rate requires full pre-payment, it is non-amendable, non-cancellable and non-refundable. Please note that this rate is only bookable online.

Guarantee Policy
Our advanced purchase rate requires full payment of the total cost of your reservation at the time of booking. This payment is non-refundable. In case of a no show, the total cost of the reservation will be retained as a cancellation fee.

Cancellation Policy
This rate is non-amendable, non-cancellable, and non-refundable.

Stay 2 Nights & Save 5% Rates

Stay 2 Nights & Save 5% Sunday to Thursday Nights only.

Guarantee Policy – Flexible Rate
This rate requires credit card details in order to guarantee the reservation. In case of a no show, the total amount of the first room night will be charged.

Guarantee Policy – Non-refundable Rate

This rate requires full payment of the total cost of your reservation at the time of booking. This payment is non-refundable. In case of a no show, the total cost of the reservation will be retained as a cancellation fee.

Cancellation Policy – Flexible Rate
Reservations must be amended or cancelled by 16:00 pm on the day prior to arrival to avoid a 100% charge of the first night’s accommodation.

Cancellation Policy – Non-refundable Rate

Reservations are non-amendable, non-cancellable and non-refundable

Stay 3 Nights & Save 10%