Reception

What are the check-in & check-out times?

Check-In is available from 15:00 and Check-Out is available until 11:00

What time is reception open until?

Our reception is open 24 hours a day

Check-in

Is it possible to check-in early?

We cannot guarantee an early check-in but we do our best to accommodate and will allocate the first room available for you.

Check-Out

Is it possible to check-out after 11am?

​You can request a late checkout and keep your room until 2 pm for a fee of £15.

Reservations

I haven't received a booking confirmation, what should I do?

Contact the hotel for assistance with your booking confirmation, contact our reservations team +44 (0)131 347 9700 info@haymarkethubhotel.com

What do I do if I lose my reservation number?

Contact the hotel for assistance with your booking confirmation, contact our reservations team +44 (0)131 347 9700 info@haymarkethubhotel.com

Security Deposit

Our guests are required to pay a security deposit upon arrival. The security deposit is £25 and is to cover any extras or incidents that may occur whilst you are staying with us. This security deposit is refunded upon departure.

Parking Facilities

Do you have a Car Park?

he Haymarket Hub Hotel offers onsite parking which is managed independently by YourParkingSpace. Please note that car parking is chargeable and is available on a first-come-first-served basis. You can reserve a parking space and make payment by visiting their website. All payments are cashless and to be made via YourParkingSpace as we cannot process any payments via the hotel. Please contact Support@yourparkingspace.co.uk for any payment issues relating to the operation of the car park. One of YourParkingSpace’s customer service team will be able to assist you with any issues or questions that you may have.

Bike Storage

Do you have bike storage?

The Haymarket Hub Hotel does have bike storage to the rear of the property but guests are notified that they leave their bikes at their own risk and we cannot take any responsibility for the loss or damage that may occur. Haymarket Station is directly opposite the hotel and has a bike storage facility which is lit throughout the night and has CCTV surveillance in place. This facility is free to use and can be seen from our front-facing rooms.

Location & Transport

What is the closest train station?

The Haymarket Hotel is located opposite Haymarket train station. Trains from the station serve much of Scotland, including Fife and Glasgow, as well as suburban lines to the east, and the East Coast Main Line through to London King’s Cross.

How do I get to the hotel from the Airport?

Various options are available from Edinburgh Airport. There is a tram stop and Airlink bus on our doorstep and takes approximately 30 minutes door to door

Our Digital Travel Companion

What is the digital guest companion system and how can I access it?

Our digital travel companion allows you to manage your reservation via your device. Whether you require information about your upcoming reservation, need to obtain an invoice from a previous stay, or want to learn more about our hotel or services our digital companion makes it simple. The system also enables you to check-in and out online helping you to reduce your time at the reception desk. As well as these useful functionalities you can also add various enhancements to your stay.

You will be provided with a link to our travel companion system (Voyager) within your reservation confirmation and pre-stay emails. You can access our travel companion system at any time pre-stay, whilst you are staying with us, and post-stay.

Our Rooms

Do you have accessible rooms?

Our accessible rooms are available on request and subject to availability.

Do you have family rooms?

We do not have family rooms available at the hotel. We can host a maximum of 2 guests per room. But we can accommodate a child up to 5 years old sleeping in the same bed or in a travel cot.

Is there ironing facilities?

Irons and ironing boards are available on request.

Is there Tea & Coffee making facilities?

These are not provided in our rooms, but we offer freshly prepared coffee and a variety of teas at the Hub Café & Bar.

Are there hairdryers in the room?

Each room is fitted with a hairdryer for your convenience.

Is there a safe in the room

Yes, we have a safe in every one of our rooms.

Luggage

Can we leave our luggage before check-in time and after check-out?

Yes, we provide free luggage storage to our guests before check-in and after check-out.

Do you offer to store luggage for non-residents?

We can store non-resident luggage for £5/piece.

Bar, Cafe & Lounge

What are the opening hours?

We are open 24hrs a day

Breakfast

Where can I purchase breakfast?

Platform 5 is our partnered restaurant and guests can gain access via the hotel; breakfast is managed separately but guests can obtain a discounted breakfast rate by purchasing a voucher from reception for £10.49

Corporate Bookings

How can contact you to discuss corporate rates?

If you would like to discuss corporate bookings please contact our team +44 (0)131 347 9700 info@haymarkethubhotel.com

Coronavirus (COVID-19)

What safety procedures are in place?

Your safety & well-being

​Here at the Haymarket Hub Hotel, the safety, comfort, and well-being of you and our team is our main priority.
Therefore, we have acted, in line with the government’s guidance, to ensure that you have a safe and enjoyable stay at our Hotel.
These changes include the introduction of social distancing measures in hotels, the provision of hand sanitiser plus safety screens, and limiting lift usage.
We’re also continuing to deliver the highest standards of cleanliness across all of our hotels and introducing increased frequency of cleaning for high touch areas.

We’re committed to ensuring every area of our hotels is cleaned to the highest standards and that’s why we work with external Health & Safety consultants Saeker. To give you peace of mind when you stay with us we’ve also introduced additional measures such as more frequent cleaning of communal areas, adding a safety seal to rooms post-cleaning, and allowing 72 hours between each room use. To find out more about Saeker you can visit saeker.co.uk

We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.

Here are some of the changes we have made

  • Cashless service – Contactless & credit card payments are only accepted to reduce unnecessary contact
  • Be greeted by our ambassadors through a safety screen at the front desk, this is for extra protection for our guests and team.
  • Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected.
  • Lift usage will be limited to 1 person or household at a time
  • Room seals will indicate your room has been cleaned and no-one has entered since being cleaned.
  • Our breakfast service will consist of prepacked boxes consisting of a continental style breakfast
  • Snacks, drinks, and takeaway hot coffee will still be available to purchase on a cashless basis.
  • Our Contactless limit is 45GBP.
  • You can order through Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery. Remember to keep an eye on your app so you know when it has arrived.
  • Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards.

We understand that in these uncertain times our guests require further flexibility.

We understand that in these uncertain times our guests may need to change their travel plans at short notice.
​To ensure you have this flexibility we recommend booking direct and selecting our flexible rate.

If you have any questions then please do contact us

+44 131 347 9700 | info@haymarkethubhotel.com

Given the high volume of inquiries, it may take longer than usual for our teams to respond.

Discount Codes & Promotions

I have a discount code where do I provide the code when I book?

All discount codes are only redeemable when booking directly on our website or over the phone with a member of our reservations team. If you are making your reservation on our website you will see below the check-in and check-out dates ‘Have you got a promo code?’ this is where your discount code needs to be entered.

Gift Vouchers

How do I redeem my gift voucher?

You can redeem your gift voucher whilst making your reservation online via our website or over the phone with a member of our reservations team.

Policies

What is your child policy?

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 16.

What is your privacy policy?

As an affiliated company of the Edinburgh Collection, our data is collected and processed by the Edinburgh Collection. The Haymarket Hub Hotel is regulated by the Edinburgh Collection privacy policy.

 

At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

 

Our policy outlines the type of personal information we collect and receive and in order to comply with the general data protection regulation, this includes the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use, storage, length of time we hold data for and for sharing certain types of personal information in certain limited circumstances. The procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person. The Edinburgh Collection privacy policy also highlights the procedure we are following in order to keep your personal data accurate and where necessary up to date as well as the procedure we would follow in case of a data breach.

 

In this policy ‘The Edinburgh Collection ‘ means The Edinburgh Collection LTD. and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on a business that use the following names: The Edinburgh Collection, The Edinburgh Collection LTD. The words ‘we’ and ‘The Edinburgh Collection’ include the following hotels & serviced apartments Old Waverley Hotel, Haymarket Hub Hotel, Holyrood ApartHotel, and Princes Street Suites.

 

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, IP address and that is not otherwise publicly available and is not part of your work identification.

 

It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Edinburgh Collection in the course of transacting business with an individual.

 

The Privacy Protection Policy does not apply to information regarding The Edinburgh Collection corporate customers. However, such information is protected by other The Edinburgh Collection policies and practices and through contractual arrangements.

 

How you may provide us with your personal information

  1. By making a reservation, checking-in, and by using The Edinburgh Collection services.
  2. By registering with The Edinburgh Collection newsletter.
  3. By providing it to us in communications regarding service delivery such as comment cards, emails, reviews.
  4. By providing the information to us by participating in a marketing initiative.
  5. By visiting our website, and social media pages.

Below we will outline the type of information typically collected in each of these circumstances, the reasons for doing so, how we will use it, store it, and how long we keep it for.

 

Making a reservation

When making a reservation or using The Edinburgh Collection services, it is necessary to have information to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number, expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as the type of room, type of bed, and the like. You may wish to have your purchase of The Edinburgh Collection’s services recognised in a third party’s loyalty program with which The Edinburgh Collection has a relationship. To do so will require you to provide us specific verification information such as your membership number in the third-party program. We also offer exclusive discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth to verify this upon check-in.

The Edinburgh Collection is a small portfolio of hotels in Edinburgh, UK. Your personal information is shared with the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by The Edinburgh Collection are required to agree to abide by the terms of this Privacy Protection Policy.

From time to time, we offer packages or other services that involve third parties. If you are partaking in such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

The Edinburgh Collection may use the information you provide to send you offers and information about The Edinburgh Collection services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to The Edinburgh Collection which will manage the distribution.

All data collected through the process of a booking or transactions will be kept for 6 years accordingly to the tax legislation requirement, with the exception of digital Credit Card details which are automatically erased 24 hours after checking out. Physical credit card details will be destroyed within two weeks following check out.

Information provided to us in communications regarding service delivery such as comment cards, emails & reviews

Information provided to us in such a fashion will be used solely to record your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, to recognise employees for excellence of service delivery, and for developing improvements in service delivery.

The Edinburgh Collection offers you the ability to receive targeted, timely notification of time-sensitive offers

To sign up for this service, we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. Based on the lawful basis of consent, you are required to opt-in if you would like to receive our newsletter and offers. By opting in you give your consent for us to keep your data for six years. You may unsubscribe at any time using the link provided on every e-mail message, and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

By visiting one of our websites and social media pages

We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry-standard — you’ll find them almost everywhere on the Internet. The Edinburgh Collection uses cookies to recognise visitors when they return to our sites. Once we know it is you, we can customise your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect. Such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

We use Hotjar and Google Analytics to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customised based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags, and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google’s website, and Facebook’s website. The principles summarise how Google protects information collected through Google Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.

Why we collect personal information

  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service. On the basis of your consent, we may securely hold your data for marketing purposes and will store proof of your consent. You may also withdraw your consent concerning the use of your personal information for marketing purposes or at any time. E-mail us at GDPR@theedinburghcollection.com, using ‘Unsubscribe’ as the subject line, and provide us sufficient personal identifiers so we can act effectively on your request.
  2. To understand your needs and preferences. We maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better. For example, we may record your preference for the type of room. This information will be held on the basis of legitimate interest for a maximum of 20 years in our PMS and will only be processed in case of rebooking.
  3. To develop, enhance, market, or provide products and services. For example, we look at our guests’ use of our services so that we can understand better how to improve our services. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
  4. To manage and develop our business and operations. For example, we analyse guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
  5. To meet legal and regulatory requirements. With regards to the tax legislation, we have the obligation to keep invoices and registration cards for 6 years. After checking out this data is safely stored and is not subject to anymore processing unless it is requested by a legal authority.

 

When do we disclose personal information?

We disclose personal information only in these limited circumstances:

  1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of The Edinburgh Collection, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
  2. Personal information will be shared with The Edinburgh Collection hotel for which your reservation has been made so that they may provide the services you have reserved.
  3. Personal information may be shared with other The Edinburgh Collection hotels so that they may better provide services to you in the event you wish to travel to that The Edinburgh Collection hotel in the future.
  4. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
  5. Personal information may be shared with a third party retained by The Edinburgh Collection to perform functions on its behalfs such as reservations handling, data processing or storage, guest surveys, or research.
  6. Personal information may be shared with an agent retained by The Edinburgh Collection to evaluate a customer’s creditworthiness or to collect a customer’s account.

7.Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of The Edinburgh Collection it appears that there is an imminent danger to life or property which could be avoided or minimised by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by The Edinburgh Collection to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

In order to make sure your data is safe and secure we make sure our partners and third party respect the general data protection regulation by checking and keeping a copy of their own privacy policy

 

Principles

  1. The Edinburgh Collection will not collect, use, or disclose your personal information for any other purpose than those identified above, except with your consent.
  2. The Edinburgh Collection will protect your personal information with appropriate security safeguards.
  3. The Edinburgh Collection will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  4. The Edinburgh Collection will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
  5. The Edinburgh Collection will honor your request to access your personal information within a month following your inquiry. Please note that if GDPR advises that a request can be made via any channel, but we recommend you send us an email at GDPR@theedinburghcollection.com for best practices.

You are always free to refuse to provide personal information to us.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to request in respect of your personal information, please contact our marketing department at GDPR@theedinburghcollection.com or if you prefer by writing to us at:

 

The Edinburgh Collection

1 Nether Bakehouse,

Holyrood,

Edinburgh,

EH8 8PE

 

 

Is the property easily accessible with a wheelchair?

We are fully accessible by wheelchair. Our friendly team will be happy to assist you throughout your stay.

Group Bookings

How to make a group booking?

When booking more than 5 rooms, different policies and additional supplements may apply. If you would like to discuss this in more detail please contact our team +44 (0)131 347 9700 info@haymarkethubhotel.com

Complaints

Where should I direct a complaint?

If you would like to discuss any complaints please contact our team and we will get the hotel manager to contact you to discuss your issue as soon as possible +44 (0)131 347 9700 info@haymarkethubhotel.com

Payment Options

Which cards are accepted at the hotel?

American Express, VISA, Master card, SOLO